Home Returns, Cancellations & Refunds How do I cancel my order or request a refund?

How do I cancel my order or request a refund?

Last updated on Aug 05, 2026

Contact us at support@geotobag.com as soon as possible — we'll assist you with the cancellation and refund process.

Please note: the payment processor charges a non-refundable fee of 4%–5%, which is deducted from refunds. Orders that have already entered production (especially customized orders) may not be cancellable, so reach out quickly.