We pack our bags securely in heavy-duty export cartons, but damage can occasionally occur during international transit. Please follow these steps:
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Inspect the cartons immediately upon delivery.
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If you notice any damage, take clear photos or videos of the damaged outer shipping boxes (including the shipping label) and the damaged products inside.
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Contact us at support@geotobag.com** within 72 hours** of delivery with your order number and the photos. We will quickly arrange for replacements or a refund for the damaged items.